1. Client Satisfaction With Advisors At Big Firms May Not Be As High As It Seems
(Matching tags: client feedback,client satisfaction,Advisor businesses)

Big firms may tout they have won back the trust of investors but underlying measures by JD Power and Associates indicate a different picture. Three of the most critical areas measured by the recent Full ...

2. Are You Willing to be Accountable to Your Clients?
(Matching tags: client feedback,client satisfaction,differentiation,marketing,niche management,target marketing)

One thing preventing us from getting more clients is our unwillingness to take their advice. ...

3. Why Goals-Based Asset Allocation Is Better For Your Clients And How To Transition To A Goals-Based Platform
(Matching tags: goals,investment strategies,client satisfaction)

... MPT still work?” It is whether an institutional model works sufficiently well for individual and family clients. The yin and yang of this issue is ongoing. But one thing is clear. Goals-based asset ...

4. Confirmation Bias Can Make You Think You Are Giving Unbiased Advice When You Are Really Justifying Your Own Thinking
(Matching tags: investment strategies,client education,client satisfaction,investor behavior)

... them in your clients.  ...

5. New Survey Says Dodd-Frank Will Help Restore Client Trust
(Matching tags: client satisfaction,compliance,Dodd-Frank,regulation)

A new survey shows financial industry executives think that the new Dodd-Frank regulations will help restore investor trust. Reputations in the industry were harmed by the 2008 credit crisis as investors ...

6. Psychologist Who Developed A Model For A Healthy Relationship With Money Says American Psychological Association Ignores Mental Health Problems Caused By Money; Petitions APA To Create Division Of Financial Psychology
(Matching tags: women investors,profession,Wealth Management,client loyalty,client satisfaction,life planning,family offices,client communications,investor behavior)

Dr. Mary Gresham, an Atlanta psychologist who has developed a model for structuring a healthy relationship with money for individuals, says the American Psychological Association (APA) has ignored the ...

7. "Alert: Stop Using Social Media -- Immediately," Declares Advisor Marketing Consultant; Should You Allow The Threat Of Flaming Stop You From Using Social Networks?
(Matching tags: integrity,honesty,client satisfaction,marketing,prospecting,advisor industry people,Social Media)

“Alert: Stop Using Social Media — Immediately,” declared the subject line of a mass email I received today from Elmer Rich III, a business development consultant to retirement advisors ...

8. Be Attentive And Alert To Create An Exceptional Client Experience
(Matching tags: client satisfaction,marketing,practice management)

It doesn’t take a lot to create an exceptional experience for a client. Often, it’s a very small thing like going out of your way to make sure a particular need gets met. Timely fulfillment ...

9. Target Date Fund Safe Harbors Attract a Minefield of Imminent Litigation
(Matching tags: 401(k),advisor technology,asset allocation,client satisfaction,fiduciaries,financial advisor,goals,integrity,investment fiduciaries,retirement,risk,suitability,target date funds,value proposition)

Fiduciaries selecting target date funds (TDFs) generally believe that they are protected from litigation by two safe harbors: QDIA status, & safety in numbers.. But there’s more to selecting ...

10. Contrasting The 1% With The 5%; Why Some Advisors Serving The 5% Might Try Moving Up-Market To The 1%
(Matching tags: communication,differentiation,client loyalty,client satisfaction,investor behavior)

There’s another side to the 1%: the 5%, Middle Class Millionaires, and they are your clients. You might even serve some of the 1%. Many advisors have one, two, or three ultra-high net worth individuals ...

11. Communication Experts Become Partners In The Wealth Management Process
(Matching tags: business strategy,client satisfaction,communication,investor behavior)

Emotional and psychological aspects of wealth management are gaining recognition. Many wealth managers are now including psychologist and other communication and relationship experts as part of their ...

12. Partnering, Merging, Succession, And Other Business Deals--Including Serving Clients; Making All Your Work With People More Fulfilling And Successful
(Matching tags: client acquisition,integrity,communication,differentiation,leadership,competitors,client satisfaction,fiduciaries,Offbeat)

  Win-win relationships are a requirement of business success. The more you chase after ways to be generous in business, the more you will find success. This has been said many times before. But ...

13. The Self-Directed Investor Is Back Off The Sidelines, Cerulli Warns
(Matching tags: investing,client satisfaction)

As noted by the talented Steve Higgins here, after close to a decade on the defensive, independent investors have returned to the market -- and Cerulli analysts warn that the trend could play against advisors ...

14. Don't Be A Rubber Stamp For Your Clients, $3 Bilion Advisor Warns
(Matching tags: client loyalty,client satisfaction)

Too many advisors knuckle under to keep their clients happy -- and ultimately don't do anyone any favors, says a Cincinnati advisor who manages over $3 billion.  ...

15. Competing With The "Robo-Advisors" Threatens RIA Business As Usual, Advisor Says
(Matching tags: benchmarking,client satisfaction)

Remember John Henry and the steam engine? Fighting automated advice on its own terms is a similar losing proposition in the eyes of at least one advisor.

16. Monitored An Employee Phone Call With An Advisor This Morning And Felt Compelled To Interrupt: VOIP For RIA Owners And OSJs
(Matching tags: leadership,client satisfaction,VOIP,phones,managing,client communications,business owners)

My company’s VOIP phone system gives me the ability to monitor employee calls without their knowledge. I was monitoring a sales call with a financial advisor this morning, when I felt compelled to ...

17. Do Negative Online Comments About Investment Advisors Signal A Shakeout Is On The Way?
(Matching tags: client feedback,online financial advice,competitors,Wealth Management,RIAs,client satisfaction,profitability)

  Evidence is mounting slowly that a shakeout could be on the way for financial advisors.    Ron Lieber, who covers personal finance for The New York Times, last week wrote about how ...

18. Raymond James Pays The Biggest Claim In Its History After Appeal Thrown Out
(Matching tags: client loyalty,client satisfaction)

Huge financial incentives for selling variable annuity products -- "suitable "or not -- have cost Raymond James close to $1.8 million, even though the client ended up making money on the advice. ...

19. Planning For Domestic Partners
(Matching tags: estate planning,financial advisor,client satisfaction,tax planning,niche,financial planning,retirement plans,niches)

Domestic partners have unique financial planning needs.  Whether lesbian, gay, bisexual or transgender (LGBT) individuals, or heterosexual couples who choose not to marry, navigating the complex financial ...

20. How Is Document Management Software For Advisors Different From Client Vaulting?
(Matching tags: client satisfaction,document management systems,advisor technology,client communications,Integrations,Portfolio Management Software)

...  But they are not designed for client access.  ...